Customer Information

Everything you need to know about our premium services and policies.

About Us

Welcome to CasaLuxe, where exquisite craftsmanship meets modern luxury design. We are dedicated to providing premium furniture that transforms empty spaces into inspiring homes.

Every piece in our collection is carefully curated, focusing on high-quality solid wood, elegant white and dark blue accents, and a finish that radiates sophistication. We believe your home should be your personal luxury retreat.

Contact Us

Need help selecting the perfect piece? Our design experts and support team are here for you.

  • 📧 Email: care@casaluxe.in
  • 📞 Phone: +91 1800-987-6543 (Mon-Sun, 10 AM - 8 PM)
  • 🏢 Studio: CasaLuxe Design Hub, Kirti Nagar, New Delhi - 110015

Terms & Conditions

1. Order Confirmation: All orders are subject to availability and confirmation of the order price.

2. Delivery & Installation: We offer free white-glove delivery and installation. Delivery timelines vary from 7 to 14 business days depending on your location.

3. Wood Characteristics: As we use natural solid wood, slight variations in grain and color are normal and enhance the uniqueness of the furniture.

Return & Replacement Policy

We stand by the quality of our furniture. However, if there is an issue, our policy ensures a smooth resolution:

  • Replacements are applicable within 7 days of delivery in case of manufacturing defects or transit damage.
  • Items must be returned in their original condition and packaging.
  • Customized or made-to-order furniture cannot be returned or refunded unless damaged upon arrival.
  • Refunds (if applicable) are processed within 5-7 working days after pickup and inspection.

Privacy Policy

Data Collection: We collect necessary details (name, address, contact) to fulfill your orders and provide delivery services.

Security: All transactions are secured using industry-standard 256-bit encryption. We do not store any sensitive banking information on our servers.

Usage: Your information is strictly used for order processing and internal analytics. We never sell your data to third-party marketing agencies.